Little White House

Chief Marketing and Operations Officer

The Little White House is a short- to mid-term rental located in Iredell County.

Duties | Accomplishments | Work Samples

Create and implement effective marketing strategies to attract guests and increase bookings
Optimize property listings on various platforms short term rental websites, such as Airbnb
Create and Manage listings to ensure accurate information, inviting copy and imagery of the property
Oversee the design, selection and purchasing of furniture, amenities, and supplies to ensure the property is well-equipped for guests' comfort

Coordinate repairs, maintenance, and renovations as needed to keep the property in excellent condition
Manage reservations and bookings, responding to inquiries and ensuring timely and accurate communication with guests
Maintain an updated calendar and ensure all bookings are accurately recorded
Provide outstanding customer service to guests before, during, and after their stay to ensure a positive experience
Handle guest inquiries, concerns, and complaints promptly and professionally
Hire and supervise vendors for cleaning services, maintenance, and other property-related tasks
Ensure vendors adhere to high standards and maintain the property's cleanliness and appearance
Monitor market demand and competition to adjust rental rates accordingly to optimize occupancy and revenue
Create and manage arrival and departure brochure
Maintain local attractions guide for guests
Be available to assist guests and provide support throughout their stay
Manage the property's budget and expenses effectively
Track and report revenue, expenses, and profitability regularly
Ensure compliance with local laws, regulations, and zoning requirements related to short-term rentals
Monitor guest reviews and feedback and take necessary actions to address any issues raised

Reached and maintained Superhost designation with AirBnB with all 5-star reviews.